Refund Policy

We want you to buy TagCount with confidence. This policy explains exactly when and how you can get your money back.

14-day money-back guarantee

If you're not satisfied with TagCount for any reason, request a full refund within 14 days of your original purchase date. No questions asked, no reason required.

How to request a refund

Email Support@TagCount.app from the email address used at checkout, with your order number or license key. We aim to respond within 1 business day and process approved refunds within 5-10 business days, back to your original payment method (PayPal or card, depending on how you paid).

What happens to your license

Once a refund is issued, your license key is deactivated and your account access to TagCount ends. Any data you stored while using TagCount may be permanently deleted after your license is revoked. If you plan to request a refund, please export any data you want to keep first.

After 14 days

Purchases are final after the 14-day window closes, except where required otherwise by law. If you have billing or technical issues that make TagCount unusable, contact us anyway — we handle these on a case-by-case basis and want to make it right.

Renewals and subscriptions

For any recurring/subscription plan, this same 14-day guarantee applies to each new charge, not just your first purchase. Cancel anytime from your account to stop future renewals; a cancellation does not automatically refund a renewal that already occurred unless it falls within its own 14-day window.

Duplicate or accidental charges

If you were charged more than once by mistake, contact us and we'll refund the duplicate charge in full, regardless of the 14-day window.

Questions

Reach us any time at Support@TagCount.app or through our contact page.